Terms & Conditions

A legal disclaimer

Welcome to Crest Cleaning. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use our website or services.

1. Who May Use This Website

You must be at least 18 years of age to use this website or book services through Crest Cleaning. By using this website, you confirm that you are legally capable of entering into a binding agreement.

2. Services

Crest Cleaning provides residential and/or commercial cleaning services. All services are subject to availability and may vary depending on location, scheduling, and specific service requirements. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Payments

We accept payment via approved payment methods displayed on the website, which may include:

Credit or debit cards

Bank transfer

Online payment platforms

All payments must be made in full unless otherwise agreed in writing. Prices are subject to change without notice.

4. Changes to Offerings

Crest Cleaning reserves the right to change, update, or remove any part of the website, pricing, services, or offerings at any time. We are not liable for any modification, price change, suspension, or discontinuation of services.

5. Warranties & Liability

Crest Cleaning aims to provide services with reasonable care and skill. We do not guarantee that the website will always be available, error-free, or uninterrupted. To the maximum extent permitted by law, we exclude all warranties, express or implied, except where such exclusion is not permitted under Australian Consumer Law. If a service is deemed unsatisfactory, our liability is limited to re-supplying the service or providing a refund at our discretion.

6. Intellectual Property

All content on this website, including text, images, logos, branding, and design, is the intellectual property of Crest Cleaning unless otherwise stated. You may not copy, reproduce, distribute, or use any content without prior written consent.

7. User Accounts

If you create an account with Crest Cleaning, you are responsible for maintaining the confidentiality of your login details and all activities under your account. We reserve the right to suspend or cancel any account if:

False or misleading information is provided

The Terms & Conditions are breached

Unlawful or abusive behaviour occurs

8. Termination

We may terminate or restrict access to the website or services at any time, without notice, if we believe a user has violated these Terms & Conditions.

9. Governing Law

These Terms & Conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of Australian courts.

Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and share your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect:

Personal details (e.g., name, email, phone number)

Payment information (if applicable)

Usage data (e.g., website activity, IP address)

3. How We Collect Information

We collect information when you:

Interact with our website or services

Subscribe to our newsletters or updates

4. How We Use Your Information

We use your information to:

Provide and improve our services

Communicate with you

Process payments and transactions

Comply with legal obligations

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who assist in our operations

Legal authorities when required by law

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

7. Access and Correction

You can request access to, or correction of, your personal information by contacting us.

8. Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Disclaimer

This website may provide links to external internet sites. These external websites are outside our control. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of information found. Although care is taken to provide links to suitable material, the nature of the internet prevents the guaranteeing of suitability, completeness or accuracy of any material that this site may be linked to. We are not endorsing any provider of products or services by facilitating access to information about these providers from its website, nor does it accept responsibility for the quality of goods and services provided by third parties accessed through this site.

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.